FREQUENTLY ASKED QUESTIONS
1. Do you ship internationally?
No. Adultia Llc currently only ships within the United States.
2. How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days
3. Is the packaging discreet?
Yes. All orders are shipped in plain, unmarked packaging to ensure your privacy.
4. What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.
5. Can I return or exchange an item?
All products are final sale. We do not accept returns or exchanges unless the item is defective or has a quality issue.
6. What should I do if I receive a defective product?
Please contact us within 7 days of delivery at support@adultiallc.com with your order number and clear photos or videos of the issue. We will review and offer a replacement or refund if applicable.
7. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information.
8. Can I cancel or modify my order?
Orders can only be canceled or modified within a short time after placement. Please contact us as soon as possible at support@adultiallc.com, and we will do our best to assist you.
9. Are your products safe?
We strive to offer high-quality, body-safe products sourced from trusted manufacturers. Please follow all usage instructions provided with your purchase.
10. How can I contact customer support?
You can reach us anytime at support@adultiallc.com. We typically respond within 24–48 business hours.
11. Do you offer refunds?
Refunds are only provided in cases where the product is defective or has a verified quality issue, in accordance with our Refund and Returns Policy.
12. Is my personal information secure?
Yes. We use secure systems and follow standard data protection practices to keep your personal information safe.
If you have additional questions, feel free to contact us:
Email: support@adultiallc.com