REFUND AND RETURNS POLICY

Thank you for shopping with Adultia Llc. Due to the intimate nature of our products, we maintain a strict return and refund policy to ensure hygiene and safety standards.

1. No Returns / Final Sale
All products sold on our website are considered final sale. We do not accept returns or exchanges unless the item is defective or has a verified quality issue.

2. Eligibility for Refund or Replacement
You may be eligible for a refund or replacement only if:

The item you received is defective, damaged, or not functioning as intended
The issue is reported within 7 days of delivery
Proof of the issue is provided (such as clear photos or videos)

3. How to Request a Refund or Replacement
To request assistance, please contact us at support@adultiallc.com with:

Your order number
A description of the issue
Supporting photos or videos

Our team will review your request and respond within 24–48 business hours.

4. Resolution
If your request is approved, we may offer one of the following at our discretion:

A replacement item at no additional cost
A partial or full refund to your original payment method

We reserve the right to deny requests that do not meet the above conditions.

5. Non-Refundable Situations
Refunds or replacements will not be provided in the following cases:

Change of mind or personal preference
Incorrect product selection by the customer
Normal wear and tear or misuse of the product
Requests made after the 7-day reporting period

6. Shipping Costs
Shipping fees are non-refundable unless the issue is caused by our error (e.g., wrong or defective item).

7. Contact Us
If you have any questions regarding this policy, please contact us:

Address：25296 Shadescale Dr, Murrieta, CA 92563
Email: support@adultiallc.com